FAQ - Frequently asked questions

Last updated February 2026

Shipping and processing time

Where do you ship from?

All items are shipped by me, from Norway.
Where do you ship to?

I ship internationally. I'm unable to ship to a handful of countries because of restrictions from Posten (the Norwegian postal service). These exceptions are listed below:
  • Afghanistan
  • Belarus
  • Comoros
  • Haiti
  • Korea, Democratic People's Republic
  • Libya
  • Mayotte
  • Montserrat
  • Palestine
  • Russia
  • Sudan
  • South Sudan
  • Syria
  • Timor-Leste
  • Turks and Caicos
  • Yemen
How long does shipping take?

Shipping times depend on your location. After your order is handed to the postal service, here are some estimated delivery times from Posten (the Norwegian postal service):
  • Norway: 2-5 days
  • Europe: 4-9 days
  • USA: 4-8 days
  • Rest of the world: 5-12 days
How much does shipping cost?

All domestic orders (Norway) have free shipping.

All international orders over 70€ have free shipping.

Shipping is calculated based on your location and the weight of your order, and are estimated directly from Posten's rates (the Norwegian postal service).

You will always know the shipping price before you purchase, you can find it in your cart at checkout.
Shipping rates vary from 4.50-18.50€ EUR depending on your location and whether you choose tracked shipping or not.
How long before you ship my order? What's your processing time?

I always try to get orders out as fast as possible, within 2-3 business days. Please note that custom orders take longer as they are only made after your order is placed. The processing times for custom orders will always be in the product description of the item.

You'll receive an email when your order has shipped. Delivery times vary based on your location.
Do you offer tracked shipping?

Tracked shipping will show up as an option in your cart if it is available in your country. Posten (the norwegian postal service) only allows tracked shipping to select countries, and this is unfortunately out of my control.

You will always see the price of the shipping before placing your order, no surprises.

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Should I expect customs, tax or VAT for my order upon arrival?

Import taxes may apply depending on your location, please check your country's rules regarding packages received from Norway.

Returns and exchanges

What is your return policy?

You can view the return and exchange policy below:

 Policies

My goal is for you to be totally satisfied with your purchase. If this isn't the case, please let me know and I'll do my best to work with you to solve any issues
What is your exchange policy?

You can view the return and exchange policy below:

 Policies

My goal is for you to be totally satisfied with your purchase. If this isn't the case, please let me know and I'll do my best to work with you to solve any issues.
What is your refund policy?

You can view the return and exchange policy below:

 Policies

My goal is for you to be totally satisfied with your purchase. If this isn't the case, please let me know and I'll do my best to work with you to solve any issues.
I want to cancel my order

As long as you haven't received your shipping notification email, you can contact me directly and I'll refund the order if it is applicable.

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If you have received a shipping notification, it is unfortunately out of my hands, please see the shipping policy for more information.

 Policies
There is an issue with my order

My goal is for you to be totally satisfied with your purchase. If this isn't the case, please let me know and I'll do my best to work with you to solve any issues.

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General

What payment methods do you accept?

I accept many different payment methods.

  • Major credit and debit cards (Visa, Mastercard, American Express etc.)
  • Digital wallets (Apple Pay, Google Pay, Shop Pay)
  • PayPal
  • "Buy Now, Pay Later" options
How do custom orders work?

Find a custom order listing you'd like to purchase. Choose your variant (such as color, size etc.) and check out. After I receive your order I will make the item exactly the way you like it, within the given time frame (specified in the listing), and ship it to you.

The item is made after the order is placed, hence the "custom order" label.

 Custom order listings

I don't accept any custom orders outside of these at this time.
How can I contact customer support?

See our contact page below:

 Contact
Where can I find you on social media?

You can find my profiles on social media by clicking the icons below.
Can I change my order details?

Before you receive your shipping confirmation email, you can contact me with any concerns or changes to your order such as combining orders or changing the address.

After you receive your shipping confirmation email, any changes to your order will not be possible, as it's simply out of my hands.

You can review the policies to find your next step:

 Policies
How do I care for my crochet and knit pieces?

The care instructions for each item can vary depending on the material used to make it, and will always be included in the product description.
However; handwashing your piece and laying it flat to air-dry is always the best option.
Avoiding washing machines and dryers ensures your products last as long as possible.

Couldn't find what you were looking for?

Feel free to contact me directly, I'd love to help!

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